Terms and Conditions

General Terms and Conditions of THE RELAX COMPANY B.V. (hereinafter: The Relax Company B.V.)

Table of Contents:

Article 1 – Definitions
Article 2 – Identity of The Relax Company B.V.
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal for products
Article 7 – Obligations of the consumer during the cooling-off period
Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 – Obligations of The Relax Company B.V. in case of withdrawal
Article 10 – Exclusion of the right of withdrawal
Article 11 – The price
Article 12 – Fulfilment of the agreement and additional warranty
Article 13 – Delivery and execution
Article 14 – Long-term transactions: duration, termination, and extension
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Amendment of the General Terms and Conditions of The Relax Company B.V.
Article 18 – Liability for damage

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Additional agreement: an agreement whereby the consumer acquires products in connection with a distance contract and these items are delivered by The Relax Company B.V. or by a third party based on an agreement between that third party and The Relax Company B.V.;
Cooling-off period: the period within which the consumer can exercise his right of withdrawal;
Consumer: the natural person who does not act for purposes related to his trade, business, craft, or professional activity;
Day: calendar day;
Digital content: data that are produced and delivered in digital form;
Long-term contract: an agreement that provides for the regular supply of goods, services, and/or digital content over a specified period;
Durable medium: any tool – including email – that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future access or use for a period tailored to the purpose for which the information is intended, and which enables the unchanged reproduction of the stored information;
Right of withdrawal: the consumer’s ability to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person The Relax Company B.V. who offers products, (access to) digital content, and/or services to consumers at a distance;
Distance contract: an agreement concluded between The Relax Company B.V. and the consumer within the framework of an organized system for distance selling of products, digital content, and/or services, whereby the conclusion of the contract is exclusively or partly made through one or more techniques for communication at a distance;
Technique for communication at a distance: means that can be used for the conclusion of a contract, without the consumer and the entrepreneur needing to be simultaneously present in the same space.

Article 2 – Identity of The Relax Company B.V.

The Relax Company B.V.
Business address:
Baileystraat 18
8013 RV ZWOLLE
Phone number: 038-42 50 420
Availability: Monday to Friday from 09:00 to 17:00
Email address: info@therelaxcompany.nl
Chamber of Commerce number: 05082838
VAT number: NL817028146B01

Article 3 – Applicability

These general terms and conditions apply to every offer made by The Relax Company B.V. and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, The Relax Company B.V. will indicate before the distance contract is concluded how the general terms and conditions can be viewed at The Relax Company B.V. and that they will be sent to the consumer free of charge upon request as soon as possible.
If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer by electronic means prior to the conclusion of the distance contract in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be accessed electronically and that they will be sent to the consumer free of charge upon request by electronic means or in another manner.
In the event that specific product or service terms and conditions also apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis, and the consumer may always rely on the applicable provision that is most favourable to him in the event of conflicting terms and conditions.

Article 4 – The offer

If an offer has a limited validity period or is subject to conditions, this shall be expressly stated in the offer.
The offer includes a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. The Relax Company uses images that provide a truthful representation of the offered products, services, and/or digital content. Obvious errors or mistakes in the offer do not bind The Relax Company B.V.
Each offer contains information in such a way that it is clear to the consumer what the rights and obligations are that are associated with accepting the offer.

Article 5 – The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set out therein.
If the consumer has accepted the offer electronically, The Relax Company B.V. immediately confirms the receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by The Relax Company B.V., the consumer may dissolve the agreement.
If the agreement is concluded electronically, The Relax Company B.V. shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, The Relax Company B.V. shall take appropriate security measures for this purpose.
Within the legal framework, The Relax Company B.V. may – assess whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance agreement. If The Relax Company B.V. has good grounds, based on this investigation, not to enter into the agreement, he is entitled to refuse a request or order or to attach special conditions to its implementation.
The Relax Company B.V. shall send the following information to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium, at the latest upon delivery of the product, service, or digital content:
- a. The visiting address of the establishment of The Relax Company B.V. where the consumer can address complaints;
- b. The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
- c. Information about warranties and existing service after purchase;
- d. The price including all taxes of the product, service, or digital content; where applicable, the delivery costs; and the method of payment, delivery, or implementation of the distance agreement;
- e. The requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite;
- f. If the consumer has a right of withdrawal, the model withdrawal form.
In the case of a continuing performance contract, the provision in the preceding paragraph applies only to the first delivery.

Article 6 – Right of withdrawal for products

The consumer can dissolve an agreement regarding the purchase of a product within a cooling-off period of 14 days without stating any reasons. The Relax Company B.V. may ask the consumer for the reason for withdrawal, but cannot compel them to provide the reason(s).
The cooling-off period mentioned in paragraph 1 commences on the day after the consumer, or a third party designated by the consumer, who is not the carrier, has received the product, or:
- a. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, received the last product. The Relax Company B.V. may refuse an order of multiple products with different delivery times, provided that it has informed the consumer clearly prior to the ordering process.
- b. if the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or part;
- c. in contracts for the regular delivery of products over a specified period: the day on which the consumer, or a third party designated by him, received the first product. For services and digital content not supplied on a tangible medium:
The consumer can dissolve a service agreement and an agreement for the supply of digital content not supplied on a tangible medium within 14 days without stating any reasons. The Relax Company B.V. may ask the consumer for the reason for withdrawal, but cannot compel them to provide the reason(s).
The cooling-off period mentioned in paragraph 3 commences on the day following the conclusion of the agreement. Extended cooling-off period for products, services, and digital content not supplied on a tangible medium in case of failure to inform about the right of withdrawal:
If The Relax Company B.V. has not provided the consumer with the legally required information about the right of withdrawal or the withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period established in accordance with the preceding paragraphs of this article.
If The Relax Company B.V. provides the consumer with the information referred to in the preceding paragraph within twelve months from the commencement date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer receives that information.

Article 7 – Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer shall handle the product and its packaging with care. They shall only unpack or use the product to the extent necessary to assess the nature, characteristics, and functioning of the product. The principle here is that the consumer may handle and inspect the product only as they would be allowed to do in a store.
The consumer is liable only for any depreciation of the product resulting from handling the product beyond what is permitted in paragraph 1.
The consumer is not liable for any depreciation of the product if The Relax Company B.V. did not provide him with all the legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 – Exercise of the consumer’s right of withdrawal and its costs

If the consumer exercises their right of withdrawal, they shall notify The Relax Company B.V. of this within the cooling-off period using the standard withdrawal form or by any other unambiguous means.
The consumer shall return the product as soon as possible, but no later than 14 days from the day following the notification referred to in paragraph 1, or hand it over to The Relax Company B.V. This is not necessary if The Relax Company B.V. has offered to collect the product themselves. The consumer has observed the return period in any case if they return the product before the cooling-off period has expired.
The consumer shall return the product with all accessories delivered, in its original condition and packaging, i.e., in an intact banderol, and in accordance with the reasonable and clear instructions provided by The Relax Company B.V.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer bears the direct costs of returning the product. If The Relax Company B.V. has not indicated that the consumer must bear these costs or if The Relax Company B.V. indicates that they will bear the costs themselves, the consumer is not required to bear the return costs.
If the consumer withdraws after expressly requesting that the service be performed or the supply of gas, water, or electricity not made ready for sale in a limited volume or quantity begin during the cooling-off period, the consumer owes The Relax Company B.V. an amount proportional to the part of the commitment fulfilled by The Relax Company B.V. at the time of withdrawal, compared to the full fulfilment of the commitment.
The consumer does not bear the costs for the performance of services or the supply of water, gas, or electricity not made ready for sale in a limited volume or quantity, or for the supply of district heating, if: a. The Relax Company B.V. has not provided the consumer with the legally required information about the right of withdrawal, the compensation for withdrawal costs, or the standard withdrawal form, or; b. the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity, or district heating during the cooling-off period.
The consumer does not bear the costs for the full or partial delivery of digital content not supplied on a tangible medium if: a. he has not explicitly agreed to the start of the performance of the agreement before the end of the cooling-off period; b. he has not acknowledged losing his right of withdrawal when giving his consent; or c. The Relax Company B.V. has failed to confirm this statement from the consumer. 9. If the consumer exercises their right of withdrawal, all additional agreements are automatically dissolved.

Article 9 – Obligations of The Relax Company B.V. in case of withdrawal

If The Relax Company B.V. enables the consumer to make a withdrawal notification electronically, it shall immediately send an acknowledgment of receipt after receiving this notification.
The Relax Company B.V. shall reimburse all payments made by the consumer, including any delivery costs charged by The Relax Company B.V. for the returned product, promptly and within 14 days following the day on which the consumer notifies them of the withdrawal. Unless The Relax Company B.V. offers to collect the product themselves, they may wait to refund until they have received the product or until the consumer demonstrates that they have returned the product, whichever occurs earlier.
The Relax Company B.V. shall use the same means of payment that the consumer used unless the consumer agrees to a different method. The refund is free of charge for the consumer.
If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, The Relax Company B.V. is not required to reimburse the additional costs for the more expensive method.

Article 10 – Exclusion of the right of withdrawal

The Relax Company B.V. can exclude the following products and services from the right of withdrawal, but only if The Relax Company B.V. has clearly stated this in the offer, at least in a timely manner before the conclusion of the agreement:

Products that have been opened. Where the banderol (paper wrapper) has been removed. The hammock must be returned in its original packaging.
Unused. The hammock will only be accepted for return if it has not been used.

Article 11 – The price

The price on the website is the applicable price. Errors in writing and spelling are human. No rights can be derived from this. The Relax Company B.V. endeavours to prevent errors as much as possible and to correct them as soon as possible.
During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, unless changes in VAT rates result in price changes.
The prices stated in the offer of products or services include VAT.

Article 12 – Fulfilment of the agreement and additional guarantee

The Relax Company B.V. ensures that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, The Relax Company B.V. also ensures that the product is suitable for purposes other than normal use.
An additional guarantee provided by The Relax Company B.V., its supplier, manufacturer, or importer never limits the consumer’s legal rights and claims against The Relax Company B.V. if The Relax Company B.V. has failed to fulfil its part of the agreement. 3. An additional guarantee is understood to mean any commitment by The Relax Company B.V., its supplier, importer, or manufacturer in which certain rights or claims are granted to the consumer that go beyond what is legally required in the event of The Relax Company B.V. failing to fulfil its part of the agreement.
An additional guarantee is understood to mean any commitment by The Relax Company B.V., its supplier, importer, or manufacturer in which certain rights or claims are granted to the consumer that go beyond what is legally required in the event of The Relax Company B.V. failing to fulfil its part of the agreement.

Article 13 – Delivery and performance

The Relax Company B.V. will exercise the utmost care when receiving orders for products and when assessing requests for the provision of services.
The address provided by the consumer to The Relax Company B.V. shall be considered the place of delivery.
Taking into account what is stated in Article 4 of these general terms and conditions, The Relax Company B.V. will execute accepted orders promptly and no later than within 30 days, unless another delivery period has been agreed upon. If delivery is delayed, or if an order cannot be executed or only partially, the consumer will be informed of this no later than 30 days after placing the order. In this case, the consumer has the right to terminate the agreement free of charge and is entitled to any compensation.
After termination in accordance with the previous paragraph, The Relax Company B.V. will immediately refund the amount paid by the consumer.
The risk of damage and/or loss of products lies with The Relax Company B.V. until the moment of delivery to the consumer or to a representative designated and made known to The Relax Company B.V., unless expressly agreed otherwise.

Article 14 – Duration transactions: duration, termination, and extension

The consumer can terminate an agreement entered into for an indefinite period and which entails the regular delivery of products (including electricity) or services at any time, observing the agreed termination rules and a notice period of no more than one month.
The consumer can terminate an agreement entered into for a definite period and which entails the regular delivery of products (including electricity) or services at any time at the end of the specified duration, observing the agreed termination rules and a notice period of no more than one month.
The consumer can terminate the agreements mentioned in the preceding paragraphs: a. at any time and shall not be limited to termination at a specific time or during a specific period; b. terminate at least in the same manner as they were entered into by him; c. always terminate with the same notice period as The Relax Company B.V. has agreed for itself. Extension:
An agreement entered into for a definite period and which entails the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite duration.
Notwithstanding the previous paragraph, an agreement entered into for a definite period and which entails the regular delivery of newspapers, news, and weekly newspapers and magazines may be tacitly extended for a specified duration of up to three months if the consumer can terminate this extended agreement at the end of the extension period with a notice period of no more than one month.
An agreement entered into for a definite period and which entails the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may at all times terminate it with a notice period of no more than one month. The notice period is at most three months in the event the agreement entails the regular, but less than once a month, delivery of newspapers, news, and weekly newspapers and magazines.
An agreement with a duration of limited time for the regular delivery of newspapers, news, and weekly newspapers and magazines (trial or introductory subscription) shall not be tacitly continued and shall automatically end upon expiration of the trial or introductory period. Duration:
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 15 – Payment

Unless otherwise agreed in the contract or additional terms, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period, within 14 days after the conclusion of the contract. In the case of a service agreement, this period starts on the day after the consumer receives confirmation of the agreement.
In the sale of products to consumers, the consumer shall never be obliged to make an advance payment of more than 50% in general terms and conditions. If an advance payment is agreed upon, the consumer cannot claim any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.
The consumer is obliged to immediately report any inaccuracies in provided or stated payment details to The Relax Company B.V.
If the consumer fails to meet his payment obligation(s) in a timely manner, after The Relax Company B.V. has pointed this out to the consumer and The Relax Company B.V. has granted the consumer a period of 14 days to still fulfil his payment obligations, the consumer shall owe statutory interest on the outstanding amount and The Relax Company B.V. is entitled to charge the extrajudicial collection costs incurred by him, after the expiry of this 14-day period. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the following €2,500, and 5% on the next €5,000, with a minimum of €40. The Relax Company B.V. may deviate from these amounts and percentages to the benefit of the consumer.

Article 16 – Complaints procedure

The Relax Company B.V. has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the performance of the contract must be submitted to The Relax Company B.V. in full and clearly described within a reasonable time after the consumer has discovered the defects.
Complaints submitted to The Relax Company B.V. will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, The Relax Company B.V. will respond within the period of 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
A complaint about a product, service, or the service of The Relax Company B.V. must be sent to The Relax Company B.V.
The consumer must give The Relax Company B.V. at least 4 weeks to resolve the complaint through mutual consultation.

Article 17 – Amendment of the General Terms and Conditions The Relax Company B.V.

The Relax Company B.V. will not change these general terms and conditions except in consultation with the Consumer’s Association.
Changes to these terms and conditions will only take effect after they have been published in an appropriate manner, provided that in the event of applicable changes during the term of an offer, the provision most favourable to the consumer will prevail.

Article 18 – Liability for damage

The Relax Company B.V. is not liable for damage caused by improper use of the delivered product or by its use for a purpose other than for which it is objectively suitable.
Insofar as The Relax Company B.V. is liable for compensation for damage, this liability is limited to a maximum of the invoice amount relating to the delivery. 3. Insofar as The Relax Company B.V. is liable for compensation for damage, this liability is limited to the amount that the insurer pays to The Relax Company B.V. in the relevant case.

Relax!
We are here for you

Monday to Friday 09:00 – 17:00

Store and showroom address

Baileystraat 18
8013 RV Zwolle
The Netherlands
T +31 38 42 50 420

Planting Trees for Future Hammocks

With every hammock sold, we commit to planting a tree, ensuring a greener future, and more places to hang your hammock for relaxation.